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Open Positions

 

 

BRANCHES

Part-time MSR I - West Los Angeles

As a Member Service Representative you will provide exceptional member service and perform all teller transactions efficiently and accurately. Responsibilities also include maintaining and balancing a cash drawer, and under direct supervision processes customer transactions within established guidelines. A background in Sales is highly desirable as our Member Service Representatives introduce customers to new products and actively promote, explain, and cross-sell California Credit Union products and services.

Part-time MSR I - Valencia

As a Member Service Representative you will provide exceptional member service and perform all teller transactions efficiently and accurately. Responsibilities also include maintaining and balancing a cash drawer, and under direct supervision processes customer transactions within established guidelines. A background in Sales is highly desirable as our Member Service Representatives introduce customers to new products and actively promote, explain, and cross-sell California Credit Union products and services.

MSR Supervisor - Pasadena

As an MSR Supervisor you will provide leadership and direction for MSR level I & II staff. Responsibilities include the development, motivation and training of MSR staff; ensure assigned staff provides exceptional member service. You will also be responsible for maintaining audit integrity, risk management and branch security. In addition you will respond to member inquiries timely and accurately, schedule MSR staff to ensure optimum service coverage and the even distribution of work, and ensure the active participation of MSR staff in promoting and cross-selling credit union products and services. You will also develop MSR staff in areas of product knowledge and cross selling skills. Also, support branch management in the attainment of assigned goals, assist branch management in the planning and conducting weekly staff meetings. Actively participate in weekly management team meetings. 

Sr. FSR - North Hills

Using automated decision systems, process and fund loan applications; establish new memberships and open new accounts. Respond to member inquiries timely and accurately. Actively promote, explain and cross-sell credit union products and services, and actively participate in all promotional/referral programs. Interview and counsels members; gather and complies loan information for credit approval. Responsible for analyzing detailed information for consumer loans. Develop, expand and retain member relationships. Coordinate sales efforts with the appropriate department (Insurance, Financial Services, etc.) as needed. Serve as resource for information as related to FSR I and FSR II by providing training and supervision in the absence of the Manager or ABM. Achieve assigned goals. Conduct offsite visits to promote CCU products and services. 
 

GLENDALE - CORPORATE

MSR - Operations Support

This position is responsible for performing a variety of Operations duties; responsible for the processing of Certificates, New Accounts, Address Changes, and savings issues including account inquiries, transactions and adjustments; processes department work flow; promotes a full range of financial products and services; provide prompt member service, answer telephone inquiries, respond to email and written inquiries. Ensure Credit Union procedures, polices, and regulatory and legal compliances. Provide superior member services in a professional manner.

MSR I - Contact Center

The Contact Center Member Service Representative I is responsible for providing high quality service to The California Credit Union members responding to product, operations and policy inquiries as well as resolving complaints in an accurate, timely and professional manner with the highest level of integrity and excellent service in accordance with established Credit Union policy and standards.

Real Estate Loan Underwriter

The Real Estate Loan Underwriter will review, underwrite and decision first mortgage products offered by CCU. Loans are underwritten to meet CCU guidelines including investor and mortgage insurance guidelines. Additionally, to train staff to ensure that origination, processing and documentation for funding of real estate loans are conducted according to CCU policies, procedures and guidelines. Work with members on more complicated loans and provide excellent customer service to CCU members.

1st Trust Deed Loan Processor - Level III

Processes, gathers required data, reviews, and finalizes all documentation required in order to submit the file to Underwriting for Final Approval. Adheres to mortgage insurance and Fannie Mae compliance / regulatory standards. Submits to Underwriting for Final Approval complete and accurate files. Ensures all conditions are met prior to transferring the loan file to the funding staff. Performs required Quality Control functions. Assist staff in the real estate loan process, thus securing effective funding and closing. Performs complex income analysis to determine required documentation.