PT MSR I - North Hills & Pasadena
As a Member Service Representative you will provide exceptional member service and perform all teller transactions efficiently and accurately. Responsibilities also include maintaining and balancing a cash drawer, and under direct supervision processes customer transactions within established guidelines. A background in Sales is highly desirable as our Member Service Representatives introduce customers to new products and actively promote, explain, and cross-sell California Credit Union products and services.
GLENDALE - CORPORATE
Contact Center MSR I
The Contact Center MSR I is responsible for providing high quality service to California Credit Union members responding to product, operations and policy inquiries as well as resolving complaints in an accurate, timely and professional manner with the highest level of integrity and excellent service in accordance with established Credit Union policy and standards.
AVP, Real Estate Lending Manager
Under the direction of the SVP of Real Estate Lending, oversee Underwriting, Processing and Funding groups to ensure timely and compliant loan production. The AVP Real Estate Lending Manager will lead facilitation of an effective production workflow between Loan Officers, Processors, Underwriters and Closers to create an environment that delivers exceptional service to internal customers and members. The AVP will assign and direct the loan volume of first trust deed transactions from Processing to Funding._______________________
Principal functions include: managing workflows and volume, meeting allotted times-frames and re-evaluation of procedures to improve productivity, loan quality, and member service efficiencies. The AVP Real Estate Lending Manager will train and lead Processors, Underwriters, and Closers. The AVP Real Estate Lending Manager will also assist in the reconciliation of internal and external Quality Control functions. In conjunction with management, assist in creating and implementing procedures for workflow changes as needed. The AVP Real Estate Lending Manager is responsible for ensuring staff is adhering to GSE requirements in addition to federal and state regulatory requirements.
California Credit Union offers a competitive benefits packet that includes health insurance, paid time off, and retirement benefits.
To express interest, submit your resume to firstname.lastname@example.org